Palladian is committed to treating members in a manner that respects their rights while maintaining the expectations of members' responsibilities in the management of their health and wellness.

Palladian's rights and responsibilities state that members have:

• a right to receive information about the organization, its services, its practitioners and providers and member rights and responsibilities.
• a right to be treated with respect and recognition of their dignity and right to privacy.
• a right to participate with practitioners in making decisions about their health care.
• a right to a candid discussion of appropriate or medically necessary treatment options for their conditions, regardless of cost or benefit coverage.
• a right to voice complaints or appeals about the organization or the care it provides.
• a right to make recommendations regarding the organization's member rights and responsibilities policy.
• a responsibility to supply information (to the extent possible) that the organization and its practitioners and providers need in order to provide care.
• a responsibility to follow plans and instructions for care that they have agreed to with their practitioners.
• a responsibility to understand their health problems and participate in developing mutually agreed-upon treatment goals to the degree possible.